Comparing Chewy vs PetSmart: Which Pet Store is Best for You?
When it comes to shopping for pet supplies, Chewy and PetSmart are two of the most popular options. But which one should you choose? In this article, we’ll take an in-depth look at both retailers and compare them in terms of product selection, pricing, online shopping experience, shipping and delivery options, customer service, in-store experience, and charitable initiatives. By the end of this article, you’ll have a better idea of which pet store is the best fit for you and your furry friend.
Overview of Chewy and PetSmart
Chewy and PetSmart are two of the biggest names in the pet industry. Both companies offer a wide range of pet products and services, making it easy for pet owners to find everything they need in one convenient location. In this article, we will take a closer look at the history of Chewy and PetSmart, and explore what sets these two companies apart.
History of Chewy
Chewy was founded in 2011 by Ryan Cohen and Michael Day, two pet owners who were frustrated with the lack of options when it came to buying pet food and supplies online. The company was originally named “Mr. Chewy” and offered only dog food, but quickly expanded its product selection to include a wide range of pet supplies and accessories. Today, Chewy is one of the largest online pet retailers in the world, offering over 45,000 products from more than 2,000 brands.
One of the things that sets Chewy apart from other online retailers is its commitment to customer service. The company has a team of over 10,000 customer service representatives who are available 24/7 to answer questions and help customers find the products they need. Chewy also offers a subscription service, which allows customers to have their pet food and supplies delivered to their door on a regular basis, making it easy to keep their furry friends happy and healthy.
History of PetSmart
PetSmart was founded in 1986 in Arizona and has since grown to become the largest pet retailer in North America. The company operates over 1,650 stores across the US, Canada, and Puerto Rico, and offers a wide range of pet products and services such as grooming and training. PetSmart also has a strong presence online, with a well-designed website and an easy-to-use mobile app.
One of the things that sets PetSmart apart from other pet retailers is its commitment to pet adoption. The company partners with local animal shelters and rescue organizations to help find homes for pets in need. PetSmart also offers a range of services to pet owners, including grooming, training, and veterinary care. The company’s “PetSmart Charities” program has donated over $400 million to pet welfare causes since its inception in 1994.
In conclusion, both Chewy and PetSmart are excellent options for pet owners who are looking for high-quality pet products and services. Whether you prefer to shop online or in-store, both companies offer a wide range of options to choose from. So, whether you have a dog, cat, bird, or reptile, you can rest assured that Chewy and PetSmart have everything you need to keep your furry (or scaly) friend happy and healthy.
Product Selection and Variety
When it comes to shopping for your furry friend, having a wide range of options is essential. Luckily, both Chewy and PetSmart offer an extensive selection of pet food and supplies from many well-known brands. From premium kibble to organic treats, you’re sure to find something that meets your pet’s unique needs and preferences.
Brands Offered
While both retailers offer a vast array of brands, there are some differences to note. Chewy has a stronger emphasis on specialty and niche brands, such as Orijen and Taste of the Wild, which may be harder to find at other retailers. On the other hand, PetSmart tends to focus more on mainstream brands such as Purina and Blue Buffalo, which are popular among many pet owners. If you’re looking for a specific brand or product, it’s worth checking both retailers to see which one carries it.
Exclusive Products
One area where Chewy has a clear advantage over PetSmart is in its lineup of private label and exclusive products. Chewy offers several private label brands such as American Journey and Frisco, which are known for their high-quality ingredients and affordable prices. Additionally, Chewy carries exclusive products from major brands such as Hill’s Science Diet, giving pet owners access to unique formulations and flavors that can’t be found elsewhere.
Pet Supplies and Accessories
Both Chewy and PetSmart offer a wide variety of pet supplies and accessories, including toys, beds, grooming tools, and more. Chewy has a slightly larger selection of specialty items such as aquarium supplies and bird cages, making it a great choice for pet owners with a diverse array of animals. PetSmart, on the other hand, has a stronger focus on products for dogs and cats, with a wide range of toys, treats, and accessories designed specifically for these popular pets.
Regardless of which retailer you choose, you can rest assured that you’ll find everything you need to keep your pet happy and healthy. From nutritious food to fun toys and cozy beds, Chewy and PetSmart have got you covered.
Pricing and Discounts
Comparing Base Prices
When it comes to base prices, Chewy and PetSmart are fairly comparable. However, Chewy does tend to offer slightly lower prices on certain products, especially when it comes to their exclusive brands. It’s worth comparing prices between the two retailers before making a purchase to ensure you’re getting the best deal.
For example, if you’re in the market for a new dog bed, you might find that Chewy’s exclusive brand, Frisco, offers a similar product to PetSmart’s top-selling brand, Top Paw, but at a lower price point. This is because Chewy has a direct relationship with the manufacturer of Frisco products, which allows them to offer lower prices to their customers.
Another product category where Chewy tends to offer lower prices is cat food. If you have a feline friend at home, you might want to compare the prices of your preferred brand between Chewy and PetSmart to see if you can save some money.
Subscription and Auto-Ship Discounts
Both Chewy and PetSmart offer discounts when you sign up for a subscription or auto-ship service. These discounts can vary depending on the product and the frequency of deliveries, but they can save you a significant amount of money in the long run.
For example, if you have a dog that eats the same brand of food every day, you might consider signing up for Chewy’s auto-ship program. Not only will you get a discount on each bag of food, but you’ll also never have to worry about running out of food or making an emergency trip to the store.
Chewy in particular has a robust auto-ship program with options to customize delivery dates and frequency. You can choose to have your pet’s food, treats, and other essentials delivered every few weeks, every month, or on a schedule that works best for you.
PetSmart’s auto-ship program, called “Repeat Delivery,” offers similar benefits. You can save up to 20% on select products, and you have the option to cancel or modify your subscription at any time.
Seasonal Sales and Promotions
Both Chewy and PetSmart offer seasonal sales and promotions throughout the year. These sales can include discounts on select products, free shipping, and even gift cards with a minimum purchase.
For example, Chewy often offers “buy one, get one free” deals on toys and treats around the holidays. PetSmart’s “Black Friday” sale is a popular event among pet owners, with discounts on everything from pet food to grooming supplies.
It’s worth signing up for email newsletters from both retailers to stay up-to-date on the latest deals. You can also follow them on social media to get a sneak peek at upcoming promotions.
Keep in mind that seasonal sales and promotions are usually for a limited time only, so if you see something you like, it’s best to act fast before it sells out.
Online Shopping Experience
Shopping for pet supplies has never been easier with the rise of online retailers such as Chewy and PetSmart. Both websites offer a wide range of products for all types of pets, from dogs and cats to birds and reptiles. In this article, we will take a closer look at the online shopping experience offered by these two popular pet supply retailers.
Website Navigation and User Experience
When it comes to website navigation and user experience, both Chewy and PetSmart have a lot to offer. Chewy’s website is particularly user-friendly, with a clean and modern design that makes it easy to find what you’re looking for. The site’s search function is fast and accurate, and the detailed product descriptions and reviews make it easy to make informed purchasing decisions. Chewy also offers a streamlined checkout process that makes it easy to complete your purchase quickly and securely.
PetSmart’s website has a slightly busier layout than Chewy’s, but it still offers a good user experience. The site’s search function is also fast and accurate, and the product descriptions and reviews are helpful. One advantage of PetSmart’s website is that it offers a wider range of products than Chewy, including pet grooming services and veterinary care.
Mobile App Features
Both Chewy and PetSmart have mobile apps that allow you to shop for pet supplies on-the-go. Chewy’s app is well-designed and offers the same great user experience as its website. The app is easy to navigate, and the product descriptions and reviews are just as detailed as on the website. One advantage of the Chewy app is that it allows you to set up automatic shipments of pet food and other supplies, so you never run out of your pet’s favorite products.
PetSmart’s app is also user-friendly, with features such as a store locator and a rewards program. The app allows you to earn points for every purchase you make, which can be redeemed for discounts on future purchases. One unique feature of the PetSmart app is that it allows you to book grooming appointments and veterinary services directly from your phone.
Customer Reviews and Ratings
Customer reviews and ratings are an important part of the online shopping experience, and both Chewy and PetSmart offer helpful feedback from other pet owners. One area where Chewy stands out is in its customer review system. Each product has a detailed review section where customers can leave feedback and upload photos and videos of their pets using the product. Chewy also has a “pet experts” section where you can get advice on everything from pet nutrition to behavior issues.
PetSmart’s customer review system is more basic than Chewy’s, but it still provides helpful feedback from other pet owners. The site also offers a Q&A section where customers can ask and answer questions about specific products. This can be a helpful resource if you’re not sure which product is right for your pet.
In conclusion, both Chewy and PetSmart offer a great online shopping experience for pet owners. Whether you prefer Chewy’s streamlined website and automatic shipment options or PetSmart’s wider range of products and rewards program, you’re sure to find everything you need to keep your furry (or scaly) friend happy and healthy.
Shipping and Delivery Options
When it comes to shopping for your furry friends, convenience is key. That’s why both Chewy and PetSmart offer a variety of shipping and delivery options to make sure you get your pet supplies in a timely and efficient manner.
Shipping Costs and Speed
Both Chewy and PetSmart offer free shipping on orders over a certain amount (usually $49), which is a great way to save money on your pet supplies. However, if you need your items faster, Chewy may be the better option for you. Chewy offers faster shipping options for an additional fee, so you can get your pet supplies delivered to your door even quicker. Additionally, Chewy has a “Save 30% on your first autoship” offer that makes their shipping costs even more competitive, especially if you plan on making regular purchases.
In-Store Pickup and Curbside Services
Both Chewy and PetSmart offer in-store pickup and curbside pickup options, which is a great way to get your pet supplies without leaving your car. This is especially convenient during the pandemic, as it allows you to maintain social distancing while still getting the products you need. Chewy’s curbside pickup is particularly user-friendly, with an easy-to-use app that lets you alert the store when you arrive. PetSmart also offers in-store pickup and curbside pickup, but their process may be slightly different depending on the location.
It’s worth noting that some items may not be available for in-store pickup or curbside pickup, so be sure to check the availability of your desired items before placing your order.
International Shipping
Chewy currently only ships to the contiguous US, which means that if you live outside of the US, PetSmart may be the better option for you. PetSmart offers international shipping to several countries, including Canada and Mexico, so you can still get the pet supplies you need no matter where you are located.
Overall, both Chewy and PetSmart offer a variety of shipping and delivery options to make sure you get your pet supplies in a timely and convenient manner. Whether you prefer free shipping, faster shipping, or in-store pickup, both retailers have something to offer. And if you live outside of the US, PetSmart may be the better choice for you with their international shipping options.
Customer Service and Support
Contact Options and Availability
Both Chewy and PetSmart have excellent customer service and support. Chewy has a 24/7 customer service hotline as well as a live chat feature on their website and app. PetSmart also has a phone line and live chat support, as well as a helpful online FAQ section.
Chewy’s customer service team is known for their friendly and knowledgeable staff who are always ready to assist with any issues or concerns. They have a reputation for going above and beyond for their customers, including sending handwritten notes and even flowers to customers who have experienced a loss of a pet.
PetSmart’s customer service team is also highly regarded for their prompt and helpful responses. They have a dedicated team of experts who can provide advice on everything from pet nutrition to grooming.
Return and Exchange Policies
Both Chewy and PetSmart have generous return and exchange policies. Chewy offers a “Happiness Guarantee” which allows you to return any item within 365 days for a full refund. PetSmart has a similar policy and will even accept returns on opened food and litter products.
Chewy’s return process is simple and hassle-free. They provide a prepaid shipping label for returns and exchanges, and their customer service team is always available to assist with any issues. PetSmart also offers a convenient return process, allowing customers to return items in-store or by mail.
Online Resources and FAQs
In addition to their customer service options, both Chewy and PetSmart have extensive online resources such as pet care guides and behavior advice. Chewy’s pet expert section is particularly helpful and includes articles on topics such as crate training and how to introduce a new pet to your household.
PetSmart’s online resources include a comprehensive pet care library, with articles on everything from pet health to travel tips. They also offer a variety of online courses and webinars for pet owners, covering topics such as pet behavior and training.
Overall, both Chewy and PetSmart are committed to providing exceptional customer service and support to their customers. Whether you have a question about a product or need assistance with a return, their dedicated teams are always ready to help.
In-Store Experience
Store Locations and Accessibility
If you prefer shopping in-person, both Chewy and PetSmart have physical store locations. However, PetSmart has a much larger brick-and-mortar presence with over 1,650 stores across North America. Chewy has only one physical location in Florida, although they do offer a “Chewy Goodyear” service that allows customers to drive up and pick up their online orders.
In-Store Services and Events
PetSmart offers a variety of in-store services such as grooming, training, and adoption events. They also have a rewards program that allows you to earn points on purchases and redeem them for discounts on future purchases. Chewy does not offer in-store services but does have a robust referral program that allows you to earn rewards for referring friends to the site.
Store Layout and Atmosphere
PetSmart’s stores are well-organized and easy to navigate, with separate sections for food and supplies, accessories, and live animals. They also have a cheerful, welcoming atmosphere with bright colors and plenty of pet-related decorations. Chewy does not have physical stores aside from their one Florida location, but their website and app have a similar friendly and inviting vibe.
Pet Adoption and Charitable Initiatives
Adoption Events and Partnerships
Both Chewy and PetSmart are committed to pet adoption and work with local animal shelters and rescue organizations to help find homes for pets in need. PetSmart has adoption events in their stores where you can meet pets available for adoption, and they also have a program called “Buy a Bag, Give a Meal” where they donate a meal to a pet in need for every bag of food purchased. Chewy has a similar program called “Chewy Gives Back” where they donate a portion of each purchase to animal shelters and rescue organizations.
Donations and Fundraising Efforts
Both Chewy and PetSmart have charitable initiatives and donate to various animal welfare organizations. Chewy has a program called “Chewy Heroes” where they recognize and reward individuals who work to make a positive impact in their communities, and PetSmart has a “Pets in Need” fund that provides emergency assistance to pets in crisis.
Community Involvement
Both Chewy and PetSmart are active in their communities and participate in events such as pet adoption fairs and charity walks. PetSmart also has a “PetSmart Charities” foundation that provides funding for animal welfare organizations and runs curriculum-based programs to teach children about responsible pet ownership.
Conclusion
So, which pet store is best for you? Ultimately, it depends on your personal preferences and needs. If you’re looking for a wide variety of specialty products and budget-friendly pricing, Chewy may be the better choice for you. If you prefer shopping in-person and taking advantage of in-store services, PetSmart is a great option. Either way, you can feel good about shopping at both retailers knowing that they are committed to pet welfare and giving back to their communities.
